What to expect
How we handle your messages
Behind every call and every email is a small team that takes your time seriously. Calls are answered during opening hours; if the line is busy or you call outside hours, we return your call as soon as possible. Emails and form messages are answered the same working day if they arrive in the morning, and first thing the next day if they arrive in the afternoon.
You can write to us with complete confidence in either Spanish or English: Dr. Vladimir Alejandro Urtecho Ortiz and his team respond with equal fluency in both languages — something international residents of Málaga and the Costa del Sol particularly appreciate.
Please note that email and the contact form are not channels for urgent matters or for clinical questions that require an assessment: in those cases, call us directly or book an appointment. For a medical emergency, always dial 112.
Any data you provide through any channel is processed in accordance with the General Data Protection Regulation: it is used solely to handle your request, is never shared with third parties, and you can exercise your rights of access, rectification or erasure by writing to our email address.
And if you are not yet a patient of the practice, the best way to get to know us is the free 15-minute introductory consultation: request it through any of these channels and see for yourself, with no obligation, how Dr. Vladimir Alejandro Urtecho Ortiz works.